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December 2nd, 2009
In these economic times, there’s no shortage of candidates. But that doesn’t mean a staffing company should skimp on the job posting. In fact, a job posting could make or break you. Yes, people want a job – and sometimes any job seems to do these days. But the way you present an opportunity can actually be an important first step in attracting the right candidate for the job.
If candidates have all the important information up front, they can make a decision about whether or not the position is worth applying for. If the job posting is a good one, all their questions are answered right away. And if it turns out they decide it’s not the job for them, they’ve done the hard part – and your staffing company has one less applicant to examine.
Become a Writer, if Only for a Moment
A few short sentences or a long vague description on any position simply isn’t sufficient – even in a great economy. To create a solid job posting, think like a journalist, making sure you answer “who,” “what,” “when,” where” and “why.” And like any writer, you need to put yourself in the candidates’ shoes. Ask yourself what you would want to know about a position if you were the job seeker.
Staffing Industry Analysts did a study to find out what applicants want. So, speak to what is important to them through the posting. If you utilize the following info when crafting a job post, you may just be able to better target the right people:
• Only 54% think there isn’t a fee when working with an agency. People need to know the staffing service is free to applicants up front.
• 72% of respondents say pay is most important. So, focus on pay if it is a good rate to promote.
• 56% say quality assignments are important. Posting jobs often is a good idea so your staffing company is considered a great resource with quality openings.
• 25% say communication about jobs is important. The more detail you can give about a position, the better.
• 16% say location of agency is important. If you have multiple locations, are attending job fairs or have off-site recruiting events, this helps to entice applicants to work with your staffing company.
Job Postings Are a Marketing Tool
The job postings you create directly reflect your staffing company. So give them the same amount of attention you would if you were to have a feature ad in a magazine. Write more than one draft, be an editor, spell check and make it scream, “You want this job!”
Instead of just highlighting how great the client company is, be sure to speak to the benefits the applicant would experience. Saying the client is a “global market leader” isn’t enough. Instead, dig deeper and ask why it would be beneficial for the candidate to work at a well-established, global company. And don’t be afraid to state the obvious. Sometimes people don’t make the connection.
How the Web Can Help
It’s possible to write keyword-rich job postings online that can be picked up by search engine bots like Google or Bing. That means, your job posting could pop up on a search results page when someone types in a phrase that’s common to the industry they’re looking into.
In order to add keywords to a job posting, you have to once again put yourself in the candidates’ shoes. Think of industry-related terms they might use to search for a job online. Terms can be as general as adding the words “job” or “career,” or as specific as certain skills, certifications or education needed for the job. Browse job postings similar to yours and see what buzz words that post is targeting. Weave these words into your job posting as many times as you can.
And social media tools are a perfect outlet to get that job posting seen by the people in your community. Have a Facebook page? Find people to become a fan of your page who are in the industry you serve. If you’re a healthcare staffer, find professionals and clients in healthcare.
In most cases, you don’t need to look any further than your own back yard. Tell current candidates, employees and clients you’re in the social media sphere and invite them to join you. And then when you post a job on your Facebook page, you know it’s targeted recruiting because you’ve built that community yourself.
And the same goes for Twitter – both of these social media tools can be integrated together to update your audience quickly and in real time of any job openings your company has.
“We’re Just Too Busy for This”
Staffing companies have a powerful marketing tool readily available in a job posting. It may take some time to polish a post to make it great, but it can be well worth the effort. A great job posting could potentially save recruiters time in the end from weeding through those applicants that may have opted out if they had all the information up front.
And if your company is simply too busy or doesn’t have the resources in the recruiters you employ, try identifying those employees throughout the company that are willing to help out. Perhaps there’s someone on your team who has a knack for writing and has been waiting for an opportunity to share his or her skills.
Eplica provides our staffing company clients with marketing-communication services, including writing and editing, so they can build a brand from every angle – including something as simple as a job posting. Every communication is an opportunity – make the message a powerful one.
Posted in Social Media, Strategies for Staffing Companies | No Comments »
October 7th, 2009
There’s an online gathering happening all across the world and you’re invited. The problem is, you’re hesitant to join – and not because you don’t want to, but maybe because you don’t think it will last or perhaps you can’t pencil it in to your schedule. Either way, by not joining, you could be missing out on some really great networking opportunities just waiting for you to seize.
I’m talking, of course, about social media for staffing companies. These days, it’s all the rage to be a part of this vast network – and why not? With companies using social media to solve business problems, get leads, improve processes and more, this is one bandwagon you don’t want to miss.
What is Social Media?
Since the concept of social media is still developing, you can’t yet look it up in the dictionary for a clear-cut definition; but in a nutshell, social media is about building community online. Much like your sales people build relationships in the field, social media allows your reach to cross the globe – a luxury we sometimes take for granted or simply don’t realize.
There are countless social media tools out there and networking sites for nearly any interest, business or person you could imagine. The trick is to decide which group you’ll be connecting with so you can be sure you’re in the right crowd to communicate your brand with.
For the purpose of this blog post, we’ll talk about “The Hot Three” social media tools, a handful of the tools Eplica is currently executing with some of its staffing company clients. You may not know why these tools are so special or even if they’re worth befriending, so here’s the info:
No. 1: Twitter
Twitter is one of the trendiest; it’s an an online communication tool that creates a quick and powerful human connection between companies and people. Twitter allows users, and for the purposes of this post, businesses, to share insight, news, solutions and more through status updates (“tweets”) of no more than 140 characters to potentially thousands (or more) of followers.
Staffing companies can use Twitter to engage more deeply with clients and candidates, position themselves as thought leaders or ramp up their recruiting efforts. If done the right way, Twitter is a two-way conversation – an exchange of ideas between your company and your followers.
Twitter can be used for the following (and more):
· Customer Service Efforts
· Recruiting
· Discussing Industry News
· A Sounding Board for Feedback
· Finding New Business Relationships
· Building Your Brand
· Direct Sales
No. 2: Facebook
Facebook is the more popular of the outlets, with a reported network of more than 250 million “friends.” Having a profile on Facebook says loads about your company, the most important being, “I’m here.”
More and more, our client’s staffing businesses are discovering how Facebook can help them achieve their business goals and allow them to reach out to clients and candidates as “one of them.” This is important because it creates an atmosphere where clients and candidates can get to know your company on a more human level, which builds trust.
A Facebook business page allows you to connect with people and businesses that are interested in what your staffing company has to offer. Engage in discussion, promote something new – the possibilities are endless:
• Meet and Learn About Your Audience(s)
• Find Business Contacts
• Build Relationships with Clients and Candidates
• Develop Your Brand(s)
• Define Your Audience(s)
• Advertise Promotions
• Demonstrate Expertise
No. 3: The Blogosphere
The Blogosphere – full of information – some great, some really, really bad. The popularity of this resource relies on making sure readers aren’t bored or they’ll just tune out. Boredom happens when readers have to put up with self-serving chatter or lack of conversation.
If your staffing company chooses to blog, three important things to remember are 1) create something of value for your audience 2) blog often and 3) listen.
Some may argue that blogs aren’t social media at all, but just like social networks, blogging is about building community. So if someone comments on your blog, comment back to start a discussion. Take the time to find what other bloggers in your industry are saying online and stop by to say “hi,” offer feedback, build relationships, be social. There’s a reason it’s not called “antisocial media.”
Not only is a blog a great way to build relationships, share insight or highlight your staffing company on a more personal level, but it’s also a nice way to boost your search engine rankings online.
You see, when you host a blog as part of a larger search engine optimization strategy for your Web site, every time you publish a post, the search engine “bots” recognize it as fresh, new content. And that’s good. Once you get on the good side of the bots, you’re in a position to start mingling the top spots on a search engine results page like Google.
What if I Show Up and Nobody Follows?
It’s far better to have no ties to social media at all than to become social media road kill by allowing your profiles and brand to become stagnant online. To be successful at any gathering, you must be armed with confidence (strategy), personality (authenticity) and be willing to stay for more than 15 minutes (commitment).
If it simply does not make sense for your company to engage in social media, then don’t do it. Resources (or lack of) will be the single most important item to the success of your social media efforts; however, through time management and/or delegation, it’s actually quite doable.
Tips for Social Media Management
Set up social media committees within your company comprised of team members that can tackle small task within your social media network(s) on a regular basis.
For example, there’s no magic number on how many times you need to tweet or post something to your Facebook, but you need to make sure you’re front and center as much as possible and that could mean something small every day – in fact, it’s recommended.
To manage your social media, find people within your company who can help and are:
· Passionate about your business.
· Understand how to navigate the Web .
· Have a grasp on writing well (remember, spell check is your friend).
· Up-to-date on important issues your clients, candidates and industry faces.
· Enjoy customer service and want to connect with the people you serve.
If you’re tackling your social media efforts solo, set aside a time each day where you dedicate to managing it. Think of it as part of your relationship-building sales and marketing plan that simply cannot be ignored. You may be surprised at the long-term results.
Social Media for Staffing Companies
It’s time to start shedding that “uncool” stigma that the staffing industry as a whole has a hard time shaking. Staffing companies must look at how they can revamp their online presence and become part of something bigger – even if it’s just as simple as having a dynamic, functional Web site. In fact, online image is becoming so important, it can sometimes make or break a staffing company.
And if a staffing firm continues to avoid the online gathering, the competition will surely be there to take advantage of that opportunity.
Posted in Social Media, Strategies for Staffing Companies | No Comments »
May 5th, 2009
While there has been some decent news on Wall Street lately (look at the stock market performance in the last two months), people are still asking me when the news will improve on main street – where you and I work every day.
My answer has always been the same. I share that there are always opportunities and that it is up to each of us to find them. I was reminded of this when I received my Business Week in the mail over the weekend. The cover story is focused on the fact that there is an estimated 3 MILLION jobs open in the US. Bottom line – opportunities are there, you need to work harder and smarter than the competition to earn those opportunities.
I cam across a great article that highlights what I have been telling staffing professionals – do not bury your head in the sand and hope for results – employ disciplined thought and action and simply outwork your competition and you will survive the down market.
http://www.vcgsoftware.com/Nine_Things_You_Can_Do_To_Survive_a_Down_Market.asp.
Here are my takeaways from this article.
1. Over communicate with everyone so your customers do not think you are in trouble. You will also be able to give them confidence that you can service their account – today or tomorrow.
2. Continue to market candidates and your services so you are always top of mind. Most staffing professionals respond to this by saying they feel silly marketing candidates when nobody is hiring. I respond with the fact that a decent percentage of firms are looking to replace lower performing employees with top talent. Now, I have that Business Week article to back me up too.
3. You can add value by building a dream team for yourself and your clients. This can only happen through activity and staying in touch with applicants, clients and prospects. I participated in a sales call with a staffing firm where I suggested that each participant make an extra 9 calls a day. 9 calls a day X 5 days a week X 52 weeks X 20 people on the call is 46,800….imagine the opportunities created by this action plan.
4. My belief is that most people we are working with in this market are trained staffing professionals. Instead of focusing on training for new skills, I would focus on exploring tools that improve return on investment for their time as everyone is being asked to do more with less. I suggest to managers that they lead by example. They need to make the 9 extra calls a day and report on their efforts. Also, they need to spend the necessary time with staff to ensure that the strategy is clear and being implemented. Finally, they must take the time to be clear about expectations and hold their teams accountable – you need to inspect what you expect.
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April 21st, 2009
“There is a sense of exhilaration that comes from facing head-on the hard truths and saying, ‘We will never give up. We will never capitulate. It might take a long time, but we will find a way to prevail.’” – Jim Collins
This quote was passed along to me this week. I cannot think of a more appropriate quote for these unique economic conditions. The quote reminded me of an article that I had the good fortune of reading recently. The article is an interview with Jim Collins who wrote Good to Great – http://money.cnn.com/2009/01/15/news/companies/Jim_Collins_Crisis.fortune/index.htm
There are some key “ah ha” moments that I wanted to comment on relating to business today:
• When asked what companies did during the great depression to get through tough times, Collins says that the great companies had an incredible set of values that explained why it was important the companies existed. At Eplica, our purpose is to help independent staffing companies reach their full potential. We do this through our values of excellence, commitment, creativity, integrity and communication. Our reason for existing is clear and drives action throughout the company.
• Collins says that great companies understood that it was the caliber of their people that would get them through unprecedented economic circumstances. Bottom line is you need to ask yourself – who can I NOT afford to lose. Then, develop an action plan to engage and enrich them.
• “The right people don’t need to be managed,” Collins says. I am confident that as an employee, manager, or owner, you know what Collins is referring to. During these times, nobody should have the time to manage or be managed – we all have responsibilities and need to step up and deliver our best.
• Finally, Collins says that while people may be worried, we all need to ask, “What can we do not just to survive, but to turn this into a defining point in history.” Back to the quote – it may take a long time but those that have a purpose and values, those that work with the best people, those that step up given more work for potentially less reward today, and those that act and never give up, will be stronger in the end.
I welcome any comments and thoughts on how you and your firm are becoming a great company during these “unprecedented” times.
Posted in Strategies for Staffing Companies | 2 Comments »
April 13th, 2009
My recent entries have answered the number one question in the staffing space today – how does a staffing firm expand and grow in this economic climate? I am sure you have noticed that my answers have little to do with staffing and a lot to do with using creativity and leveraging your existing relationships.
I decided to write about this topic because I recently read an article in the WSJ http://online.wsj.com/article/SB123863039800180655.html that highlights the importance of a service offering from an affiliate of Eplica – Secure Talent (www.securetalent.com). The issue in the article was about FedEx. The courts are determining if FedEx illegally misclassified drivers as independent contractors. If the drivers should have been classified as regular, full-time employees, they would be entitled to overtime and reimbursement of other expenses. Additionally, if it is determined that there was a misclassification of the employees, there would be Federal and State penalties including liability for back taxes, fines, etc.
Another example that highlights this important issue is the State of Ohio, who is becoming super aggressive on this issue. The Attorney General’s office released the following statement last month:
Attorney General Richard Cordray today announced the unprecedented collaboration of state agencies to combat the misclassification of workers. Employee misclassification is part of an “underground economy” in which an employer improperly classifies individuals as independent contractors or pays them “off the books” to avoid taxes and other required payments. As a result, the state and local governments lose hundreds of millions of dollars annually.
This is a problem that affects everyone, but most people don’t know about it,” said Cordray. “By cutting corners, some employers are in effect stealing from the rest of us. Through unemployment compensation, Bureau of Workers’ Compensation premiums, and state income tax revenues, state and local governments in Ohio are losing hundreds of millions of dollars each year. This is inexcusable in any economic environment, but absolutely unforgivable today. It is time to level the playing field for those businesses that play by the rules.
A report compiled by the Attorney General’s Office estimates that the extent of annual costs from worker misclassification may be $100 million for unemployment compensation, more than $510 million in BWC premiums and almost $180 million in forgone state income tax revenues. Additionally, misclassification is estimated to have cost Ohio cities and villages more than $100 million in local income tax revenues in 2006, and cost school districts $7.8 million in 2008.
Secure Talent offers 1099 Risk Assessment and Evaluation. Our clients use us in one of two ways. First, they introduce Secure Talent as a business partner, and our client receives a percentage of the gross profit margin. Second, you can offer this product as your own, and use Secure Talent’s propriety technology and service solutions to administer the classification evaluation.
If you partner with Secure Talent on this service offering you will be able to add value to your clients as a rebound occurs. Why? Well, as history has indicated, the first sector to come back will be 1099 employees – those that might have had their contracts ended during the downturn or former regular staff, brought back as contractors – often classified as ICs.
Most of your clients are probably unaware of the pitfalls associated with independent contractors. While the use of these workers could provide greater flexibility and economic value for companies, it will create tremendous scrutiny by federal and state agencies. An astonishing 38 percent of employers have misclassified workers, according to the U.S. Government Accountability Office (GAO). Complying with extremely ambiguous government regulations to determine the accurate classification of workers is an enormous burden on employers’ resources and expertise.
Here is where you come in….by partnering with us, you can add value to your clients (and actually get sales appointments in this market) by providing them a significant education regarding 1099 compliance and helping them calculate the financial risk associated with misclassification. Best of all, as they begin to call you as their use of independent contractors rise, you will know that their business is picking up, signaling the right time to offer your traditional staffing services.
I look forward to sharing other ways to help you grow sales and profits by diversifying beyond staffing. Your clients will appreciate the value, and you will only strengthen the relationship by becoming even more integrated into their business.
Posted in Strategies for Staffing Companies | No Comments »
April 9th, 2009
Last time, I shared that I am asked frequently what staffing companies can do to compete in this market. I promised to share one unique idea demonstrating true innovation – how to up-sell in a way most have never heard of, helping your clients turn cost centers into profit centers.
Instead of FOLLOWING your competitors by slashing mark-ups, getting into outplacement, charging applicants fees, trying to get into RPO, opening offices in areas less impacted by the economic crisis – do something dramatically different.
Most companies are not hiring (which means you do not have much to sell). Most of your clients have had to cut staff, furlough employees, and reduce costs. Let me offer a suggestion. I suggest you start with the following pitch on your next sales call:
“Hi, my name is Seth from ABCefef Staffing. I promise I am NOT calling to discuss your staffing needs. I understand you are most likely not hiring and that all of my competitors are calling you weekly trying to get you to meet with them to develop a relationship when the economy turns around. I promise, Ms. HR Rep, that I am calling to help turn your department into a profit center today.”
You may be asking yourself what I am talking about. I consult with companies on safety and workers’ comp, timekeeping solutions, diversifying staffing firms by adding different lines of business, and more. A recent home run has been helping staffing firms by getting into the recycling business.
What Does Recycling Have to Do with Staffing?
Well, if you are in construction or industrial staffing, you work with companies that have or will have a recycling program.
In fact, I just met with a manufacturing company who told me that their clients are starting to conduct social responsibility audits and it will be a condition of working with them. Currently your clients are probably working with a firm that CHARGES them to pick up their material.
Our partner, Complete Recycling (www.completerecycling.com) works with staffing firms to offer their clients the opportunity to generate additional profit by managing paper, plastic and metal recyclables through one vendor: YOU. These programs reduce business costs, generate profit, manage waste efficiently and have a positive impact on the environment and economy.
Bottom line, through a partnership with Complete Recycling, you will be able to eliminate the charge your client is getting from their current vendor AND give them cash or my preference: a credit towards future staffing, because the price we get for recycled goods usually beats the competition.
We are able to save your client money and then split the additional profit with you. So you can up-sell to a current client and obtain NEW clients by saving them money, making some for yourself, and gaining a future staffing client.
Plus, by selling to HR, you give them the chance to earn money for the company, a role typically reserved for sales. You will gain a client for life through this program. This has proven to be an innovative solution during a time that requires innovative action.
Posted in Strategies for Staffing Companies | No Comments »
April 6th, 2009
As you can imagine, I am asked frequently what staffing companies can do to compete in this market. I recall a 2008 Staffing Industry Analysts survey on revenue growth strategies.
It reported: “Revenue growth is the most frequently cited priority of staffing firms. Fifty-five percent of surveyed staffing firms cited revenue growth as one of their top three company priorities, exceeding even bottom-line profitability as a top focus. And how do firms plan to achieve that priority?”
The piece continues, “Up-selling services to existing clients and securing new accounts in the under $10 million range were the top answers to that question.”
Well, I Guess I Have a Few Questions
1. While up-selling is a great idea, and you should probably already have all of the business at your client, who is buying today?
2. I love the idea of securing new accounts. In addition to my previous question, I also ask what is the cost of doing business at that account where you had to practically give it away?
3. Why is revenue growth a top priority? I would rather focus on an area that is more important to the firms I consult with today: workers’ compensation. To be fair, I live and work in California, where the state’s Insurance Commissioner is recommending a 27% increase in workers’ compensation premiums after years of declines. So, this makes this issue a top priority today.
But since our firm offers high deductible workers’ compensation solutions for staffing companies with $3M of payroll or more, I have seen how enhancing a safety and workers’ compensation system (and even firing an unsafe client, aka reducing TOP LINE) has saved hundreds of thousands of dollars to the BOTTOM LINE.
Let Me Share a Scenario
A staffing firm who does $3M in payroll (and who has a higher than average mod rate of 1.50) is paying $300,000 in a guaranteed cost plan for workers’ comp. The owner comes to me and asks if there are any opportunities for cost savings.
His workers’ comp losses for the last year are $180,000 with $50,000 in claims coming from one client (who does $500,000 in payroll). Keep in mind that best case, the $500,000 in payroll represents $25,000 in bottom line.
Our solution: Go into our deductible plan where he is responsible for the first $340,000 (if they even occur), BUT gets to keep every dollar saved if his total claims experience costs less then the $300,000 he is already paying.
So, if he fires his client with $50,000 in claims and only has $130,000 in claims for the year, he saves $170,000 a year. I would take the $170,000 savings rather than keep my $500,000 in revenue.
What’s Next?
Instead of doing what 47% of your competition is doing (up-selling), I will share in my next post one unique idea demonstrating true innovation, how to up-sell in a way most have never heard of, and help your clients turn cost centers into profit centers.
Posted in Strategies for Staffing Companies | No Comments »
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