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Top Producer Strategies

May 22nd, 2009

A colleague recently sent some sales tips to me that was written by sales guru Jacques Werth. As I was reading the article, it became clear how simple sales can be if you have a system and tackle it with disciplined effort. The problem is most of us in business development, and staffing in particular, is that we have what many refer to as “my own system” or “our proprietary system”. The other problem I have seen is that while many of our industry colleagues put forth amazing effort, it may not be disciplined effort.

Here is a sampling of what Werth says the top producers are doing that 99% of the rest of the sales community is not doing:

1. They use the same system with every prospect. I enjoy the VITO (Very Important Top Officer) program by Tony Parinello. My first try with the system yielded a $4M annual contract. As you can imagine, I have used this system since that first try.

2. They only make appointments with prospects who are ready, willing and able to buy. This is probably the most simple but the most difficult to follow. Many staffing professionals think that any appointment is a good appointment. As Tony Parinello says, if you are selling to Seymour, they will waste your time always wanting to see more (more stats, more references, more lunches, more numbers) and you will not get the business.

3. They get conditional commitments to buy before they proceed. I see this a lot in direct hire. We send resumes to recruiters (who are not authorized to use an agency and who will not give you access to hiring managers) and you are spending your time on a non-existent requisition. I tell my clients that if you obtain agreement on the process, then you proceed to the next step. For example, I would suggest that you discuss resumes live rather than send them via email. I would say, I will send my top 2 candidates when we schedule a time to review them.

4. They determine what the prospects want to accomplish and whether they can satisfy their requirements. Why sell to a prospect who wants 90 day payment terms if you do not have the capability to fund the payroll for that long?

5. They are entirely open, honest and transparent about the negative aspects of their products and services. I recently consulted on a sale where the prospect was keeping only 1 out of every 5 temporary employees from a competing agency. The new staffing agency said, “I am going to be perfectly honest with you. As you go out to bid, you will find that I WILL NOT BE THE LOWEST COST PROVIDER. IN FACT, I MAY BE THE HIGHEST.” She concluded with the fact that if she could not double, at a minimum, their retention rate, she would not be worth the higher rate and would fire herself! I thought this was powerful.

In short, there is no need to recreate the wheel. If you work the hardest among your competition, have a system that is successful and repeatable, and you sell to the right audience with honesty and integrity, you will be a top producer. GOOD LUCK.

Survive and Thrive

May 5th, 2009

While there has been some decent news on Wall Street lately (look at the stock market performance in the last two months), people are still asking me when the news will improve on main street – where you and I work every day.

My answer has always been the same. I share that there are always opportunities and that it is up to each of us to find them. I was reminded of this when I received my Business Week in the mail over the weekend. The cover story is focused on the fact that there is an estimated 3 MILLION jobs open in the US. Bottom line – opportunities are there, you need to work harder and smarter than the competition to earn those opportunities.

I cam across a great article that highlights what I have been telling staffing professionals – do not bury your head in the sand and hope for results – employ disciplined thought and action and simply outwork your competition and you will survive the down market.

http://www.vcgsoftware.com/Nine_Things_You_Can_Do_To_Survive_a_Down_Market.asp.

Here are my takeaways from this article.

1. Over communicate with everyone so your customers do not think you are in trouble. You will also be able to give them confidence that you can service their account – today or tomorrow.

2. Continue to market candidates and your services so you are always top of mind. Most staffing professionals respond to this by saying they feel silly marketing candidates when nobody is hiring. I respond with the fact that a decent percentage of firms are looking to replace lower performing employees with top talent. Now, I have that Business Week article to back me up too.

3. You can add value by building a dream team for yourself and your clients. This can only happen through activity and staying in touch with applicants, clients and prospects. I participated in a sales call with a staffing firm where I suggested that each participant make an extra 9 calls a day. 9 calls a day X 5 days a week X 52 weeks X 20 people on the call is 46,800….imagine the opportunities created by this action plan.

4. My belief is that most people we are working with in this market are trained staffing professionals. Instead of focusing on training for new skills, I would focus on exploring tools that improve return on investment for their time as everyone is being asked to do more with less. I suggest to managers that they lead by example. They need to make the 9 extra calls a day and report on their efforts. Also, they need to spend the necessary time with staff to ensure that the strategy is clear and being implemented. Finally, they must take the time to be clear about expectations and hold their teams accountable – you need to inspect what you expect.


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